This article gives you an overview of all the payment statuses when initiating payouts using our Self-Billing feature. Using our Wise integration, you can automate payment intiations and status reconciliation.
Once a payment has been initiated, it will go through different statuses that reflect the current stage of the transfer.
Created
The payment/transfer has been created within eddy.app and is attached to a payment group (i.e. transfer group).
Sent
The payment has been sent to the chosen payment method. No payment has been initiated at this stage.
Processing
The payment has been initiated and the transfer is outgoing. During the processing stage, multiple back-end tasks, such as AML, compliance, and fraud checks, occur within your payment method.
Completed
The transfer has been sent to your payee. However, this does not necessarily mean that the payment has arrived in your payee's bank account. Payment systems in different countries operate at different speeds and frequencies.
Canceled
The created transfer has been canceled. It was never processed or sent to your payee. To re-issue the payment, you must recreate a payment group and start the payment process again.
Funds Refunded
The transfer has been refunded. This is a final state which cannot be reverted. To re-issue the payment, you must recreate a payment group and start the payment process again.
Bounced Back
The transfer has bounced back, but it still needs to be refunded. This means that the payment will be either delivered with a delay or refunded.