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    Sales Import Errors
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      Sales Import Errors

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        Article summary

        This article will cover the most common errors you may encounter when uploading your sales reports, and how to solve them.

        Content Matching Errors

        Your import process is complete but the unsolved status is displayed: this means that some sales couldn't be matched to content in your eddy.app Catalog, or important sales data is missing (dates, value, type of sale, etc.).

        1. Click Actions > Fix matching errors > Resolve.
        2. You'll see which Identifier(s) couldn't be matched to your Catalog.
          matching error

        If both ISRC and UPC/Product code fields are displayed on the error correction page, correct the error by entering the track name within the ISRC field only.

        Missing or Invalid Data Errors

        These error types occur when specific data could not be recognized or found within your sales report.

        When all the errors listed below are occuring on a single line (as shown in the screenshot), make sure that you are importing the original, unaltered file. If the error persists, reach out to support.

        Screenshot 2023-02-08 151242.jpg

        Invalid Quantity and Period

        In most cases, this means either that quantity data is missing from the report, or that it could not be found in the expected column.

        Country Not Found

        This means that country data is either missing from the report, or does not follow the implemented naming convention.

        What to Do

        You can either select the appropriate country from the dropdown list, or create a Geozone to avoid having to manually match future errors.

        Sales Channel Not Found

        This means that either sales channel data is missing from the reports, or a new type of sales channel has been added to your distributor reports.

        What to do

        You can either manually select the sales channel type, or reach out to support for us to update the template to include these new sales channel(s).

        Apply Corrections in Bulk

        Once you fix a matching error by manually linking the missing ISRC to the relevant item in your Catalog, eddy.app will automatically search for similar errors and apply the same fix in bulk.

        Important

        Please note that if the error message says Apply correction to all sale lines with "", you should only apply the checkmark in very specific cases. This will apply the same correction to any missing field without considering differences in sale lines.

        Parser Error

        Parser errors occur when our system is not able to recognize a value in a specific sale line.

        This error cannot be fixed by user input.

        Send us an email at support@eddy.app containing the following information:

        • The distributor's name
        • The exact template name used for the upload
        • The file that you uploaded
        • A screenshot of the parser error to help us locate the relevant file line

        We will run some tests and add the missing data.

        Sales Import is Stuck at the Upload or Import Stage

        Import stuck processing.jpg

        This means that one of your imports has been stuck in the processing phase with the ongoing status for an abnormal amount of time. Normally, a file shouldn't take more than 2 hours to process, even if it is very large.

        This is usually due to a file issue. You should always make sure to import the file as received from your distributor, without opening or modifying it.

        What to do

        We recommend re-exporting the report from your distributor's dashboard, or requesting a new unopened/unmodified file.

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