This article explains how to resolve issues when uploading sales reports using the legacy line-by-line correction system.
Note
This workflow remains available for users on legacy pricing. If you have access to SolvX, we recommend using that feature instead, as it allows bulk correction and prevention mechanisms that are not available in the legacy system.
When to use line-by-line correction
Imports with sales lines requiring review will appear with an Unsolved status. To access line-by-line correction, open the import, click the ellipses, and select Line-by-line error correction..png)
Content Matching Errors
If the identifier on a sales line is not recognized, the unmatched identifier is displayed so you can search and match it to your content.
If the content does not exist yet: create the content, then return and match the line.
If the content already exists: search for the correct item and match it.
Sales lines that have no identifier and no metadata cannot be corrected in bulk. These must be resolved manually through the line-by-line correction system.
Aliases
If content exists in your catalog under a different identifier, use SolvX whenever possible to correct the line and create an alias. This ensures the identifier is matched automatically in the future. Aliases are not generated through the legacy line-by-line system.
Missing or invalid data
These errors occur when specific data could not be recognized or is missing from the sales report.
All fields with an error
If all fields on a line display errors (as shown below), confirm you are importing the original, unaltered file. If the problem persists, contact support.
Invalid Quantity and Period
In most cases, this means either that quantity data is missing from the report, or that it could not be found in the expected column. In some cases distributors considering nil values as nul, check with your royalty soruces.
Country Not Found
This means the country field is missing or does not follow expected naming conventions. You can select the correct country from the dropdown, or create a Geozone to avoid repeating this work in the future.
Remember fix
With SolvX, you can save custom country mappings so future sales lines with the same identifier are resolved automatically.
Sales Channel Not Found
This means the sales channel field is missing or a new type of channel has appeared in your distributor’s reports.
Adaptive sales channel mapping
With SolvX, you can update sales channel mappings. Once mapped, the same channels will be recognized automatically in future imports.
Parser Error
A parser error occurs when the system cannot interpret a value in a specific sales line. 
If you encounter this, email support@eddy.app:
The template name used for upload
The sales report file
A screenshot of the parser error
Support will investigate and add update parsers as required.