Missing Revenue in Statement / Unprocessed Sales

Are you reviewing a statement on eddy.app and noticing missing revenue? This article provides a step-by-step guide to troubleshoot and resolve such issues.

Understanding Statement Processing

Understanding the nuances of statement processing is crucial. When a new statement batch is processed, the system examines sales within the specified reporting period, verifying each sale's link to a published contract. It checks various sales data points like the sales period, amounts (net received, gross amount, etc.), and sales channels. Sales data that aligns with the corresponding contract creates a statement line, ensuring accurate reflection in the statement.

Comparing Statements with Insights

To verify if all sales are captured, compare the Statement income (pre-rate) against the Net income in the Global Insights section. This comparison is valid if your contract’s  royalty bases are based on net received. It is recommended to filter revenue by artist, rather than specific content, as it aggregates all sales related to the artist.

Any discrepancy here suggests potential unprocessed sales, likely due to contract configurations.

Identifying Configuration Issues

Missing revenue is often due to configuration mismatches. Address the following questions to determine the source of the issue:

1. Does the statement batch cover the relevant reporting period?

2. Is the content linked to your contract?

3. Does the sales period align with your contract dates?

4. Are sales channels correctly configured in the contract?

5. Doo the contract's royalty bases match the sale's applicable amounts?

Common Configuration Mismatches

Typical mismatches include:
1. Reporting period mismatch
2. Missing content
3. Sales period mismatch
4. Sales channel mismatch
5. Royalty base mismatch

1. Reporting Period Mismatch

Confirm the reporting period of the statement batch. If it is incorrect, initiate a new batch for the correct period. Your draft statement will automatically update to include the missing amounts.

2. Missing Content

Utilize the Sales Index to identify unprocessed sales.

Ensure all content is linked to a contract using the Linked Contract filter in the Catalog's Releases section, then start a new statement batch.

3. Sales Period Mismatch

Verify that sale dates fall within your contract's active period. If adjustments are needed, modify the contract dates accordingly and restart the statement batch.

4. Sales Channel Mismatch

Confirm that your contract includes all necessary sales channels. Setting Digital (global) and Physical (global) channels as default may be beneficial. For sales categorized under Synchronization, ensure that a Synchronization sales channel is included in your contract and that the appropriate royalty rate or royalty base percentage is applied.

5. Royalty Base Mismatch

Verify that the royalty base used in your contract’s sales channels corresponds with the one applied in your sales data. This is crucial for accurate processing.